BOHO Casino Privacy Policy

At BOHO Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at BOHO Casino.com. We encourage you to read this document carefully before completing your BOHO Casino sign up or continuing to use our services. By registering an account or interacting with our platform, you acknowledge that you have read and understood this policy.

1. Who We Are

We are Metlait SRL, a company incorporated in Costa Rica (Registration No. 3-102-911867), with registered offices at El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate BOHO Casino under License No. 0000064 issued by the Tobique Gaming Commission. As the data controller, we are responsible for the personal information we hold about you. For any data-related enquiries, you may contact our support team at support@BOHO Casino.com.

2. Information We Collect

When you interact with our platform — whether through BOHO Casino login, completing a transaction, or contacting our support team — we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username, FBBlccNwSak7V$kY, and account preferences
• Identity verification documents (passport, national ID, proof of address)

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
• Deposit and withdrawal history, including BOHO Casino withdrawal records
• Transaction amounts, timestamps, and associated currency information

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, game sessions, and navigation patterns on our platform
• Data collected via the BOHO Casino app or mobile browser version
• Cookies and similar tracking technologies (see Section 6)

2.4 Communications Data

• Live chat transcripts and email correspondence with our BOHO Casino support team
• Survey responses, feedback submissions, and promotional enquiries
• Any information you voluntarily provide when contacting us

3. How We Use Your Information

At BOHO Casino, we use your personal data only for legitimate purposes and in accordance with applicable data protection law. Specifically, we process your information to:

• Verify your identity and comply with Know Your Customer (KYC) requirements under our Tobique Gaming Commission licence
• Process your deposits, manage BOHO Casino withdrawals, and prevent fraudulent transactions
• Operate your account and deliver the gaming services you have requested
• Apply and track bonus offers, including BOHO Casino bonus codes and promotional free spins
• Manage participation in our VIP Club loyalty programme and related benefits
• Send you service-related communications, including security alerts and policy updates
• Send promotional emails or notifications where you have given consent, such as details about BOHO Casino free spins or new bonus promotions
• Detect and prevent problem gambling, money laundering, and fraud
• Improve our platform, including the BOHO Casino app experience and game performance
• Comply with legal obligations applicable to our business

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity — processing required to fulfil the Terms and Conditions you agreed to upon BOHO Casino sign up
• Legal obligation — processing required by our gaming licence, anti-money laundering regulations, and applicable laws
• Legitimate interests — processing carried out to prevent fraud, improve security, and enhance our services
• Consent — marketing communications, cookie usage beyond strictly necessary functions, and other optional processing where your explicit consent has been obtained

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with trusted parties in the following circumstances:

5.1 Service Providers and Partners

We share relevant data with our game providers, payment processors (including those handling transactions on the BOHO Casino platform), KYC verification services, fraud prevention agencies, and IT infrastructure providers. These parties are contractually bound to handle your data securely and only for the purposes we specify.

5.2 Regulatory and Legal Authorities

We may disclose your personal data to the Tobique Gaming Commission, law enforcement agencies, or other regulatory bodies where we are legally required to do so. Disputes may be referred to our approved ADR provider, EGIS, at disputes@egis-adr.com.

5.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections remaining in place.

6. Cookies and Tracking Technologies

Our BOHO Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and deliver relevant content. We use the following types of cookies:

• Strictly Necessary Cookies — essential for core site functionality, including BOHO Casino login sessions
• Performance Cookies — help us understand how players use our platform so we can improve it
• Functional Cookies — remember your settings, language preferences, and regional options
• Marketing Cookies — used to deliver relevant promotions, such as BOHO Casino promo codes or targeted bonus offers, based on your activity

You may manage or withdraw your cookie consent at any time through your browser settings or our cookie preference tool. Please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our licence obligations and applicable law. Typically, we retain financial and identity records for at least five years following account closure to comply with anti-money laundering regulations. Once the retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at BOHO Casino:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete information
• Right to erasure — to request deletion of your data where no legitimate purpose remains for us to retain it
• Right to restrict processing — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on our legitimate interests or for marketing purposes
• Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@BOHO Casino.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security

We take the security of your personal data seriously. Our BOHO Casino platform employs industry-standard encryption, secure data storage protocols, and access controls to protect your information from unauthorised access, loss, or misuse. All payment transactions are processed through secure channels, and we conduct regular security assessments to maintain the integrity of our systems. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique FBBlccNwSak7V$kY and keep your account credentials confidential.

10. International Transfers

As an international operator serving players across multiple regions — including Australia, Germany, France, Italy, Norway, and Mexico — we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, such as contractual protections or equivalent legal mechanisms, to maintain the standard of protection required under this policy.

11. Minors

Our services are strictly intended for individuals aged 18 or over (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age has provided us with personal data, we will promptly delete that information and close the associated account.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you via email or a prominent notice on the BOHO Casino platform. Your continued use of our services following such notification constitutes acceptance of the revised policy. We recommend that you review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data at BOHO Casino, please do not hesitate to get in touch:

• Email: support@BOHO Casino.com
• Disputes / ADR: disputes@egis-adr.com (EGIS)
• Operator: Metlait SRL, El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica

We are here to help and will always do our best to address your privacy concerns promptly and transparently.